Privacy Policy - Flat Clearance Clapham

At Flat Clearance Clapham, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services.

Information We Collect

We may collect various types of information to provide and improve our services to you. The information we collect includes:

Personal Identification Information: Name, email address, phone number, and mailing address.
Transactional Information: Details of services you have requested or purchased.
Technical Data: IP address, browser type, and operating system.
Usage Data: Information on how you access and use our services.

How We Use Your Information

We use the collected information for various purposes, including:

Providing and maintaining our services
Improving, personalizing, and expanding our services
Processing transactions and managing orders
Communicating with you, including responding to your inquiries and sending updates
Ensuring the security and integrity of our services

Legal Basis for Processing

Our legal basis for collecting and using your personal information depends on the context of your interactions with us. We may process your information because:

It is necessary for the performance of a contract with you
We have your consent to do so
We need to comply with a legal obligation

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our business and providing services to you.
Legal Requirements: If required by law or in response to valid legal requests.
Protection of Rights: To protect the rights, property, or safety of Flat Clearance Clapham, our users, or others.

In cases where your information is shared with third parties, we require that they respect the security of your personal information and treat it in accordance with the law.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

Encryption of sensitive data
Regular security assessments
Access controls to limit who can view your information
Secure storage solutions

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention periods vary depending on the type of information and its intended use, as follows:

Personal Identification Information: Retained as long as you have an active account or as needed to provide services to you.
Transactional Information: Retained for accounting and tax purposes.
Technical Data: Retained for troubleshooting and performance analysis.
Usage Data: Retained to improve user experience and service offerings.

When your personal data is no longer required, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data under certain conditions.
Right to Restrict Processing: You can ask us to restrict the processing of your data.
Right to Data Portability: You can request your data in a structured, machine-readable format.
Right to Object: You can object to our processing of your data based on legitimate interests.

To exercise these rights, please contact us through the appropriate channels. We will respond to your request within the required time frame.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

Understand how you navigate our services
Remember your preferences and settings
Analyze trends and usage patterns

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

Third-Party Links

Our services may contain links to third-party websites. We do not control or endorse these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

Posting the new policy on our website
Updating the effective date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

Compliance with Laws

We comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) where applicable. This ensures that your data is processed lawfully, fairly, and transparently.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us through the appropriate channels provided by our services.